Privacy Policy

A. Introduction

1. The privacy of our website visitors is very important to us, and we are committed to protecting it. This policy explains what we do with your personal information.
2. Consenting to our use of cookies in accordance with this policy when you first visit our website permits us to use cookies each time you visit our site.

B. Source
This document was created using a template from SEQ Legal (seqlegal.com)

C. Collection of personal information

The following types of personal information may be collected, stored, and used:

1. Information about your computer, including your IP address, geographical location, browser type and version, and operating system;
2. Information about your visits to and use of this website, including the referral source, length of visit, page views, and website navigation paths;
3. Information such as your email address that you provide when registering on the site;
4. Information that you enter when creating a profile on our website, such as your name, profile picture, gender, date of birth, relationship status, interests and hobbies, educational background, and professional experience;
5. Information such as your name and email address that you enter to subscribe to our emails and/or newsletters;
6. Information that you enter when using the services on our website;
7. Information generated while using our website, including when, how often, and under what circumstances you use it;
8. Information relating to purchases you make, services you use, or transactions you carry out through our site, including your name, address, telephone number, email address, and bank details;
9. Information that you post on our website with the intention of publishing it on the internet, including your username, profile pictures, and the content of your posts;
10. Information contained in any communications you send us by email or through our website, including their content and metadata;
11. Any other personal information that you provide to us.

Before disclosing another person’s personal information to us, you must obtain that person’s consent regarding both the disclosure and the processing of that personal information in accordance with this policy.

D. Use of your personal information

Personal information submitted to us through our website will be used for the purposes described in this policy or on the relevant pages of the site. We may use your personal information to:

1. Administer our website and business;
2. Personalise our website for you;
3. Enable your use of the services available on our website;
4. Send you goods purchased through our site;
5. Provide you with services purchased through our site;
6. Send you statements, invoices, and payment reminders, and collect your payments;
7. Send you non-marketing commercial communications;
8. Send you email notifications that you have specifically requested;
9. Send you our email newsletter, if you have requested it (you can inform us at any time if you no longer wish to receive it);
10. Send you marketing communications relating to our business or to carefully selected third-party businesses that we believe may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer wish to receive marketing communications);
11. Provide statistical information about our users to third parties (without those third parties being able to identify any individual user from that information);
12. Handle enquiries and complaints relating to our website made by you or concerning you;
13. Keep our website secure and prevent fraud;
14. Verify compliance with the terms and conditions governing use of our website (including monitoring private messages sent through our website’s private messaging service); and
15. Other uses.

If you submit personal information for publication on our website, we will publish it and may use that information in accordance with the permissions you grant us.

Your privacy settings can be used to limit the publication of your information on our website and can be adjusted through the privacy settings on the website.

Without your explicit consent, we will not provide your personal information to any third party for their direct marketing or the direct marketing of any other third party.

E. Disclosure of your personal information

We may disclose your personal information to any of our employees, officers, professional advisers, agents, suppliers, or subcontractors insofar as is reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

1. To the extent that we are required to do so by law;
2. In connection with any ongoing or prospective legal proceedings;
3. In order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
4. To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
5. To any person whom we reasonably believe to be an integral part of a court or other competent authority for the disclosure of such personal information if, in our opinion, such a court or authority would be likely to request the disclosure of that personal information.

Except as provided in this policy, we will not share your personal information with third parties.

F. International data transfers

1. Information that we collect may be stored, processed, and transferred between any of the countries in which we operate, in order to enable us to use the information in accordance with this policy.
2. Information that we collect may be transferred to the following countries, which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China, and India.
3. Personal information that you publish on our website or submit for publication may be available, via the internet, around the world. We cannot prevent the use, whether good or bad, of such information by third parties.
4. You expressly agree to the transfers of personal information described in this Section F.

G. Retention of your personal information

1. This Section G sets out our data retention policies and procedures, designed to help ensure that we comply with our legal obligations regarding the retention and deletion of personal information.
2. Personal information that we process for any purpose shall not be kept for longer than is necessary for that purpose or those purposes.
3. Notwithstanding the other provisions of this Section G, we will retain documents (including electronic documents) containing personal data:
   1. To the extent that we are required to do so by law;
   2. If we believe that the documents may be relevant to any ongoing or potential legal proceedings; and
   3. In order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

H. Security of your personal information

1. We will take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal information.
2. We will store all personal information you provide to us on secure servers.
3. All electronic financial transactions carried out through our website will be protected by trusted third parties; no bank details are stored on our website.
4. We use SSL technology to secure all your exchanges with the site.
5. You are responsible for keeping confidential the password you use to access our website; we will never ask you for your password.

I. Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page regularly to ensure you are aware of any changes to this policy. We may notify you of changes to this policy by email or through the private messaging service on our website.

J. Your rights

You may ask us to provide you with any personal information we hold about you; the transfer of such information will be subject to the following conditions:

1. The provision of sufficient evidence of your identity (same email address as the data subject).

We may withhold personal information that you request to the extent permitted by law.

You may instruct us at any time not to process your personal information for marketing purposes.

In practice, you will either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

K. Third-party websites

Our website contains hyperlinks to, and details of, third-party websites. We have no control over, and are not responsible for, the privacy policies and practices of those sites.

L. Updating information

Please let us know if the personal information we hold about you needs to be corrected or updated.

M. Cookies

Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” or “session” cookies: a persistent cookie is stored by the browser and remains valid until its set expiry date, unless deleted by the user before that date; a session cookie, on the other hand, expires at the end of the user session, when the browser is closed. Cookies do not typically contain any information that personally identifies a user, but the personal information that we store about you may be linked to the information stored in and obtained from cookies. We use both session cookies and persistent cookies on our website.

1. The names of the cookies we use on our website and the purposes for which they are used are described below:
   1. We use Google Analytics on our website to: recognise a computer when a user visits the website / track users as they navigate the website / enable the use of a shopping cart on the website / improve the usability of the website / analyse the use of the website / administer the website / prevent fraud and improve the security of the website / personalise the website for each user / send targeted advertisements that may be of interest to certain users (describe your other purposes);
2. Most browsers allow you to refuse or accept cookies. For example:
   1. In Internet Explorer (version 10), you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy”, then “Advanced”;
   2. In Firefox (version 24), you can block all cookies by clicking “Tools”, “Options”, “Privacy”, then selecting “Use custom settings for history” from the drop-down menu and unchecking “Accept cookies from sites”; and
   3. In Chrome (version 29), you can block all cookies by accessing the “Customise and control” menu, then clicking “Settings”, “Show advanced settings”, and “Content settings”, then selecting “Block sites from setting any data” under the “Cookies” heading.

Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

3. You can delete cookies already stored on your computer. For example:
   1. In Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
   2. In Firefox (version 24), you can delete cookies by clicking “Tools”, “Options”, and “Privacy”, then selecting “Use custom settings for history”, clicking “Show Cookies”, then “Remove All Cookies”; and
   3. In Chrome (version 29), you can delete all cookies by accessing the “Customise and control” menu, then clicking “Settings”, “Show advanced settings”, and “Clear browsing data”, then “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.
4. Deleting cookies will have a negative impact on the usability of many websites.

N. Integration with Google Services

As part of managing our bookings, we use the following Google APIs through the business owner’s professional account:

• Google Contacts: a contact entry is created with the guest’s name, phone number and email after booking confirmation, to identify incoming calls.
• Google Calendar: a calendar event is created with the stay dates, villa name and guest details for occupancy management.
• Google Sheets: confirmed payments are logged and daily operational sheets are generated for on-site staff.
• Google Drive: secure storage of identity documents (passport, driving license) submitted through the pre-arrival form.

This data is processed exclusively through the business owner’s professional Google account. No guest Google accounts are involved. Our use of Google APIs complies with the Google API Services User Data Policy. You may exercise your rights of access, rectification and deletion by contacting us at the address indicated above.