FAQ – Frequently Asked Questions

Rates vary by season. The year is divided into three periods: low, mid and high season.

Minimum stay of 3 nights. A discount is automatically applied from 7 nights onward (see the "7n+" rates in the table).

Yes, we offer preferential rates for long-term stays. A reduced rate is automatically applied from 28 nights onward:

These rates are displayed directly during online booking — no promo code needed.

The age categories used for pricing and services are as follows:

These age brackets apply to all services: accommodation, meal plans (half board / full board), airport transfer and other services.

Check-in is from 16h. Check-out is before 10h. These times allow the villas to be prepared between each stay.

Upon request and subject to host approval:

• A late check-out may be arranged;
• An early check-in may be offered.

Luggage storage is available on site should you need to leave your belongings while waiting for the villa to be ready.

Bookings are made directly online.

After selecting your dates and checking availability, you enter your personal details.

Additional services (breakfast, meal plans, transfer, etc.) are managed after booking through the guest portal sent to you by email.

Payment terms:

A confirmation email is sent to you once the booking is completed.

We accept the following payment methods:

• Credit/Debit Card — Pay with your bank card
• PayPal — Pay via PayPal

Online payments are processed through secure platforms. At no point do we have access to your banking details.

Start by checking your "spam" or "junk mail" folder.

Si aucun email n'y figure, contactez-nous afin que nous vérifiions ensemble votre réservation.

A cancellation link is included in your booking confirmation email.

You can also contact us directly if you prefer personal assistance.

Cancellation fees depend on when the request is made relative to the planned stay dates.

The refund depends on the cancellation date:

If the villa is re-rented, the refund is made in proportion to the amounts actually received.

The guest portal is your personal online space, accessible as soon as your booking is confirmed.

It lets you manage all your services from one place:

• Breakfast and meal plans
• Airport transfer
• Car rental
• Equipment rental
• Services and activities
• Groceries and sundries

The access link is sent to you by email after booking. You can return to it at any time to add, modify or cancel services before and during your stay.

Ethic Village Djerba was designed to offer an accommodation experience that respects Islamic values, while remaining open to anyone who shares this mindset.

We guarantee:

• An environment that complies with our house rules (no alcohol, rental reserved for married couples).
• A family-friendly, peaceful and respectful atmosphere.
• Tailored services: airport transfer, on-demand housekeeping, meal delivery, car rental, excursions, and other personalised services.

Ethic Village Djerba is committed to sustainability, using solar energy and responsible water management.

Breakfast is served each morning directly at your villa.

Included options:

Doughnuts

Pastries

Premium options (8 € per person):

Western premium

Djerbian premium

Service is available between 7h and 11h.

Orders are placed through the guest portal sent to you after booking.

Two meal plan options are available:

Service hours: lunch from 11h to 15h, dinner from 18h to 22h.

Orders are managed through the guest portal.

An airport transfer service is available at 10 € per adult (one way).

Child rate: 50% of the adult rate.

Transfer bookings are made through the guest portal after your stay is confirmed.

A car rental service is available directly from the guest portal, to make getting around the island easier.

City car

Sedan

SUV

Minivan

• Minimum driver age: 25 years old
• Free cancellation up to 7 days before pick-up
• Pick-up and drop-off available at the residence or at the airport

Bookings are made through the guest portal after your stay is confirmed.

Various equipment can be provided at the lodge, subject to availability.

Sports :

Electric bike Decathlon E-ST100

Electric bike Decathlon Riverside 100e

Adult bike Decathlon Rockrider ST100

Adult bike Decathlon Elops 100

Children's bike

Stand-up paddle

Table tennis table

Table tennis net

Children's basketball hoop

Badminton set

Dart board

Bouncing ball

Electronics :

Nintendo Switch 2

PS4

Projector

Games :

Children's foosball table

Junior snooker table

Pétanque set

Monopoly game

Scrabble game

Beach equipment :

Folding table with 4 chairs

Beach umbrella

Beach cooler

Folding chair

Baby :

Baby cot

Co-sleeping crib

Baby high chair

Baby car seat

Booster seat

Baby bath

Baby playpen

Miscellaneous :

Extra bed

Don't hesitate to contact us in advance if you have a specific need.

A range of services and activities are offered to enhance your stay. Bookings are made through the guest portal.

Activities :

Horse-drawn carriage ride

Southern Tunisia excursion

Island tour

Horseback riding

Quad biking

Buggy

Home services :

Heated pool

Cleaning service

Pool robot cleaning

Pool maintenance

Gardening service

Transport :

Taxi booking

Detailed availability and pricing can be found on the guest portal after booking.

A thorough cleaning is carried out before each arrival.

During the stay, an on-demand housekeeping service is available, charged by the hour. Bookings can be made through the guest portal or directly with the on-site team.

Bed linen and towels are changed for each new stay. An additional change can be requested during your stay.

A grocery and sundries service is available through the guest portal.

You can place an order before your arrival or during your stay — items are delivered directly to your villa.

The catalogue offers everyday products (food, drinks, hygiene) and can be supplemented upon request.

Three ways to reach the island and the Ethic Village Djerba residence:

An airport transfer service is available to simplify your arrival, along with car rental available directly upon your flight's arrival.

Yes, all villas are equipped with free, unlimited WiFi.

Login credentials are provided through the guest portal after your booking is confirmed.

Diamant

Saphir

Opale

Jade

Yes, each villa has its own private pool, not shared with the other villas.

The pools are not heated, as Djerba's climate is mild to warm for most of the year.

Each villa is fully equipped for your comfort with:

• A thorough cleaning done just before your arrival
• Fresh linen: bed sheets, bath towels and pool towels provided
• A private parking space

Upon arrival, you will also find:

• Basic essentials
• A seasonal fruit basket
• A welcome meal — chicken couscous by default, customizable from several dishes through your guest portal

A detailed inventory is available on each villa's page.

Yes, Ethic Village Djerba is designed to welcome families with young children.

Baby equipment is available for rental:

• Baby cot — 1 € per day
• Co-sleeping crib — 1 € per day
• Baby high chair — 1 € per day
• Baby car seat — 1 € per day
• Baby bath — 1 € per day
• Baby playpen — 1 € per day

As the pools are private and not individually fenced, child supervision remains the parents' responsibility.

The estate is enclosed and secure.

Prayer mats are provided in each villa, with the qibla direction indicated.

Several mosques are easily accessible near the residence.

Ethic Village Djerba is committed to respecting Islamic values, within a family-friendly and peaceful setting.

Cats are welcome at the residence. You might even meet Minoucha, the resident cat!

However, dogs and other animals are not permitted, for the comfort and peace of all residents.

For more details, please see our house rules.

Ethic Village Djerba is located on the island of Djerba, in a quiet residential area.

Nearby, you will find:

• Bourgo Mall (shopping centre)
• Midoun Regional Hospital
• Sidi Yeti Beach
• Nearby mosques
• Convenience stores and grocery shops
• Restaurants and cafés
• Pharmacy

Our on-site team is at your disposal to help you find your way and recommend the best spots.

Yes, a visit is possible by appointment.

Si vous souhaitez découvrir une villa avant de réserver, contactez-nous afin de convenir d'un créneau.

Each villa has a standard and maximum capacity:

• Diamant : 8 travelers (10 max)
• Saphir : 6 travelers (8 max)
• Opale : 5 travelers (7 max)
• Jade : 4 travelers (6 max)

The standard capacity corresponds to the number of beds available. Beyond that, additional sleeping arrangements (sofa bed, rollaway mattress) may be offered subject to availability and prior request.

Yes. Ethic Village Djerba welcomes groups of friends, corporate seminars and offers full privatisation of the residence (all 4 villas). Contact us for a personalised quote.

However, weddings and loud festive events are not accepted, out of respect for other residents and the neighbourhood.

No. Smoking is strictly prohibited inside the villas.

However, smoking is permitted in the designated outdoor areas.

For more details, please see our house rules.

Yes, full private rental of the estate is possible. A personalised quote will be provided upon request.

To arrange this, contact us.

Please note:

• Villas Jade and Opale are interconnected (up to 13 travelers).
• Villas Diamant and Saphir can also be combined (up to 18 travelers).
• All 4 villas combined accommodate up to 31 travelers.

This layout is ideal for groups who wish to stay close together while maintaining their privacy.

As with any island, occasional outages may occur. The estate is equipped with a water reserve and electric generators to ensure service continuity in the event of a grid interruption.

If needed, the on-site caretaker intervenes quickly to ensure everything runs smoothly.